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Post by rafael.tietz »

Hello,

I am getting a 401 error when trying to update the Grid/SchedulerPro angular libraries. I have tried all the troubleshooting options available, but still no luck.
I have valid licenses for both of those packages that have been assigned to my email. There was a change recently where I had a single license (now expired, although still visible on the customer zone page), but currently, I new one has been assigned to me. I don't know if that might be causing the issue.

169 error code E401
170 error Unable to authenticate, your authentication token seems to be invalid.
171 error To correct this please trying logging in again with:
171 error     npm login
172 verbose exit 1

The npm login has been completed successfully, but I still get the error.


Post by marcio »

Hey rafael.tietz,

Could you confirm that you're using the token of the new license instead of the older one?? Just to be sure.

Best regards,
Márcio


Post by rafael.tietz »

How can I confirm that?


Post by rafael.tietz »

I am assigned to both licenses in the customer zone area (I can see both there - expired and current). Should the expired one be removed for my user? I need to ask the team responsible if needed.


Post by mats »

Please try again now?


Post by rafael.tietz »

I was able to install Scheduler Pro, but not the Grid package. Same error when installing the

@bryntum/grid

library. I noticed that the Scheduler Pro expired license is not showing up on my customer zone any longer.


Post by mats »

Deactivated your expired licenses, now it should work for Grid too.


Post by tingting.ge »

we have same problem

the license is valid, and the token is new, but it is not work

npm config set "@bryntum:registry=https://npm.bryntum.com"
TOKEN=$(curl -s -H "Accept: application/json" -H "Content-Type:application/json" -X PUT --data '{"name": "xx", "password":"xx"}' https://npm.bryntum.com/-/user/org.couchdb.user:xx 2>&1 | grep -Po '(?<="token": ")[^"]*')
npm set //https://npm.bryntum.com/:_authToken $TOKEN
.npmrc has token


Post by mats »

@tingting.ge What's the error message you get?


Post by mats »

@tingting.ge Is it Grid you're trying to install, or which product? (You don't have a Grid license)


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