Logger Video gets stuck after resuming

[rayudu.pasumarthy]

Hi,

Our application pauses and resumes RootCause in order to prevent password key strokes from being recorded.
Since the default pause and resume functions logger.recorder.pause() and logger.recorder.resume() do not seem to pause the video, we currently use the following functions for pause and resume:

// pause
logger.recorder.stop();

// resume
logger.recorder.start();

We also use the following override function provided to prevent the video recording from halting:

stopVideoRecording : function () {
        var me              = this

if (me.videoDurationTimeout) {
    clearTimeout(me.videoDurationTimeout);
}

if (me.mirrorProducer) {
    me.mirrorProducer.disconnect()
}
},

But after the user logs out and logs back in, on executing logger.recorder.start() to resume the video, the video does not play even though time is alloted to the video and the timeline changes are stored. Dragging the video bar directly to after the new start() also does not show any video. Can we see the users video after execution of resume?

Thanks,
Rayudu

[mats]

When the user logs out does the page reload?

[rayudu.pasumarthy]

Hi Mats,

We don't reload the page when the user logs out, we instead navigate to a login component using the Angular Router where we want to pause any recording of interactions done in that component.

Thanks,
Rayudu

[mats]

Thanks for clarifying, we'll investigate!