can not access the Gantt View Pro

Post by **vutha** » Fri Nov 03, 2023 2:37 pm

Hello Support Team,

Today we bought the app but we can not access the Gantt View Pro due to this error messages.

Please check below regarding some information we could provide:

We used Odoo version 16

Step to reproduce: Go to Project Application > click menu “ Gantt View Pro”

Expected results: can access to Gantt View Pro

Current results: display error

" UncaughtPromiseError > CrudManagerRequestError

Uncaught Promise > Load failed"

CrudManagerRequestError: Load failed
at Project.onCrudRequestFailure (webpack:///./node_modules/@bryntum/gantt/gantt.module.js?:122079:24)
"

Please kindly support us regarding this as soon as possible.

Thank you.

Post by **mats** » Sat Nov 04, 2023 10:09 pm

Could it be you have some other third party plugin which breaks it? Works well for us...

Post by **usamagull** » Mon Nov 06, 2023 7:32 am

Hi Vuta,
We have found the issue we are fixing it here is the ticket https://github.com/bryntum/odoo-support/issues/129.

Post by **usamagull** » Mon Nov 06, 2023 8:23 am

Hi Vuta,
We have checked the module it's working fine can you please check if any third-party extension you are using or anything like that which causing the issue wth module?

Post by **vutha** » Mon Nov 06, 2023 9:24 am

Hi usamagull,

We try to fix , but during the investigation we found one IP address , Could you explain?

create: 'http://10.211.55.15:8069/bryntum_gantt/send/create',
update: 'http://10.211.55.15:8069/bryntum_gantt/send/update',
remove: 'http://10.211.55.15:8069/bryntum_gantt/send/remove'

Post by **usamagull** » Mon Nov 06, 2023 9:57 am

these are API request for performing crud operations.

Post by **vutha** » Mon Nov 06, 2023 11:21 am

You mentioned "these are API request for performing crud operations." but we are not sure who owns this IP address and why this IP is involved in our database. Can you tell me more details about this IP address because we run in Odoo.sh and this is not our IP address.

Post by **vutha** » Mon Nov 06, 2023 1:02 pm

We also have another error when we view in Mobile app
Step to reproduce:

Access Odoo app in IOS
Go to Project and click View the Gantt
Click On split line
Display error
" Uncaught Promise > null is not an object (evaluating 'originalError.___raisedOnFormSave')

Please check the attachments

Post by **usamagull** » Mon Nov 06, 2023 2:17 pm

You mentioned "these are API request for performing crud operations." but we are not sure who owns this IP address and why this IP is involved in our database. Can you tell me more details about this IP address because we run in Odoo.sh and this is not our IP address.
i think this is you server ip

Post by **tomb** » Thu Apr 18, 2024 10:56 pm

About the IP address: this is not your server IP, it's just a dummy IP used in the demo app that previous developers used for development, it's not used in the live app.

About the IOS error that you got upon split line: could you run in odoo=assets mode and reproduce again? Meanwhile, we will also try to reproduce on EE 16.0 version with IOS

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can not access the Gantt View Pro