Hi there. I have more than 1,000 tasks that has wbs_id in it. How to import the wbs_id into your gantt? I have tried using the live preview, can't seems to make it
Hi mzulaqmal,
We're checking this out and can confirm that the wbs_value isn't correctly imported.
Could you perhaps send your original .xlxs to [email protected] so we can entirely re-create what you're trying to do? This will also help to see if the fix we're trying to create works.
Thanks in advance!
Niels
You can get it from here. I tried uploaded the csv into your attachments, but showing invalid file extension
https://drive.google.com/file/d/1Vf2dugmv5dF23gb0YO6TDGsOIkXXHrjQ/view?usp=sharing
We're currently using Odoo and would like to purchase this app https://apps.odoo.com/apps/modules/17.0/bryntum_gantt_enterprise
May we know more about this app support?
Hey mzulaqmal,
I'm glad to hear you're interested in the module.
We actively resolve bugs for all 10 versions of the Gantt View all the time and regularly provide updates for the modules across the board.
The bug fixes are based on what is posted to this forum by the community and what we find ourselves on the back-end. So, like when you provided the upload issue you encountered above, once a bug or error is reported we create a task for it and try to solve them as quickly as possible. Once it's been fixed, we update the affected versions on the Odoo App store. We then give feedback to the client that an update is available, which they can then download and update.
On top of that, we're also developing new features for the Gantt View as well. So there's quite a lot happening all the time for the module.
Niels
Thank you for the information, Niels.
- If we purchased your app, how do you provide support to us? Is it via this forum, or will you provide an account manager for us?
- How long the support will be?
- To what extent will you support us? If we need some changes in the setting or fields, do you cater for that?
Thanks in advance.
No problem, mzulaqmal.
1 - Yes, it will be via the forum or via [email protected]. There's no account manager provided as we are a pretty small enterprise and don't have that capacity.
2 +3 - The support is for errors or bugs you encounter in the Gantt Module. This may be now or in the future.
3 - If changes are standard part of the module and involve something like checking a setting we can provide an answer, of course. If you're referring to customization specific to your company that alters the standard module, we can't provide that support. Keep in mind that customization renders out the ability to update the module through provided updates, as these are based on the standard module, not a customized one.
We do offer professional services that you can also consider: https://bryntum.com/services/
Hopefully this answers your questions.
Niels