Post by mzulaqmal »

ori_wbs.png
ori_wbs.png (1.03 MiB) Viewed 14366 times

Hi there. I have more than 1,000 tasks that has wbs_id in it. How to import the wbs_id into your gantt? I have tried using the live preview, can't seems to make it

odoo_wbs.png
odoo_wbs.png (369.43 KiB) Viewed 14366 times

Post by nivl »

Hi mzulaqmal,

We're checking this out and can confirm that the wbs_value isn't correctly imported.
Could you perhaps send your original .xlxs to [email protected] so we can entirely re-create what you're trying to do? This will also help to see if the fix we're trying to create works.
Thanks in advance!

Niels


Post by mzulaqmal »

You can get it from here. I tried uploaded the csv into your attachments, but showing invalid file extension

https://drive.google.com/file/d/1Vf2dugmv5dF23gb0YO6TDGsOIkXXHrjQ/view?usp=sharing


Post by nivl »

Thanks for that, mzulaqmal, very helpful. I've downloaded the file and added it to the task.

Niels


Post by mzulaqmal »

We're currently using Odoo and would like to purchase this app https://apps.odoo.com/apps/modules/17.0/bryntum_gantt_enterprise

May we know more about this app support?


Post by nivl »

Hey mzulaqmal,

I'm glad to hear you're interested in the module.

We actively resolve bugs for all 10 versions of the Gantt View all the time and regularly provide updates for the modules across the board.

The bug fixes are based on what is posted to this forum by the community and what we find ourselves on the back-end. So, like when you provided the upload issue you encountered above, once a bug or error is reported we create a task for it and try to solve them as quickly as possible. Once it's been fixed, we update the affected versions on the Odoo App store. We then give feedback to the client that an update is available, which they can then download and update.

On top of that, we're also developing new features for the Gantt View as well. So there's quite a lot happening all the time for the module.

Niels


Post by mzulaqmal »

Thank you for the information, Niels.

  1. If we purchased your app, how do you provide support to us? Is it via this forum, or will you provide an account manager for us?
  2. How long the support will be?
  3. To what extent will you support us? If we need some changes in the setting or fields, do you cater for that?

Thanks in advance.


Post by nivl »

No problem, mzulaqmal.

1 - Yes, it will be via the forum or via [email protected]. There's no account manager provided as we are a pretty small enterprise and don't have that capacity.
2 +3 - The support is for errors or bugs you encounter in the Gantt Module. This may be now or in the future.
3 - If changes are standard part of the module and involve something like checking a setting we can provide an answer, of course. If you're referring to customization specific to your company that alters the standard module, we can't provide that support. Keep in mind that customization renders out the ability to update the module through provided updates, as these are based on the standard module, not a customized one.

We do offer professional services that you can also consider: https://bryntum.com/services/

Hopefully this answers your questions.

Niels


Post by mzulaqmal »

Okay, thanks for the information, Niels.

By the way, how was the wbs issue? Is there any update?


Post by nivl »

You're welcome.

I've created a task for the wbs_value issue and it's in line to get fixed. There's no ETA I can give you at the moment, but it'll be picked up as soon as possible and I'll keep you posted on when we've figured out a fix.

Niels


Post Reply